These are some of the questions commonly asked by tenants that want to learn more about their options. This is a good start, but if you have any additional questions or would like to meet with us, please fill out the form following the questions, or give us a call.
Who pays for property repairs?
Who is responsible for taking care of the lawn?
How much will I owe at move-in?
What is the rental application process like?
The application fee will be used to run background checks on the prospective tenant. Specifically, we run credit and criminal checks. In addition, we also do income verification as well as ask for references from previous landlords. Upon application approval, you will have 24 hours to sign the lease and pay the deposits.
Suppose I sign my lease agreement, but my plans have changed and I no longer want to move in. Can I get my security deposit back?
How long does it take to get an application results?
What happens if there are multiple applications for the same property?
What happens when I lock myself out of my apartment?
What should I do if the smoke detector begins beeping?
What should I do if I encounter a problem with plumbing?
What are my responsibilities as a tenant?
What are my options when my lease is coming to an end?
What should I do if I want to install a satellite dish?
What is your pet policy?
What is the security deposit amount?
How do I know if a maintenance issue is an emergency or not?
We ask that you use your best judgment when assessing whether an issue is an emergency or not. All maintenance issues are different. The following are maintenance issues that may constitute an emergency:
- Clogged toilet: If it is the only toilet in your home, then it is an emergency issue. However, before contacting our office, please try to use a plunger. Please be advised that any plumbing stoppage after 10 days of lease start will be billed to the tenants.
- Water: If the hot water in your home isn’t working, please contact our office only if it cannot wait until the next business day. If the water in your home isn’t working, please call your local water provider and then contact our office immediately.
- Heat: If the heat in your home isn’t working, please call our office.
- Flood: If there is flooding in your home, please call our office immediately.
- Fire: Contact 911 first then notify us immediately.
- Personal injury: Contact 911 immediately.
How do I change utilities to my name?
How do you handle maintenance requests?
Who bears the responsibility of spraying for bugs on the property?
Can I break the lease before it expires? If so, how do I do it properly?
For breaking the lease, an early termination fee will apply, it is 50% of your regular monthly rent payment. In addition, you will also be required to:
- Give us 45-days written notice.
- Pay rent, utilities and take care of the property for the period of time until a new tenant takes over.
- Pay any expenses the landlord incurs to prepare the place for a new tenant.
- Leave the property in its initial condition.
What is your tenant painting policy?
Your rental agreement strictly prohibits making any changes to the rental unit. Before making any changes to the property, please obtain a prior written approval from our office.
Will you inspect the property during my tenancy?
Yes, we will. We reserve the right to inspect the property and document its condition. We will always send you a notice prior to inspecting the property. Should we find any serious lease violations during our inspections, we may evict you. Such violations may include criminal activities or keeping unauthorized guests and pets, among others.
Can I have a roommate?
You may have a roommate so long as they have submitted an application with us and it has been approved. Aside from submitting the completed application form, they must also pay an application fee. We reserve the right to approve or deny any application. If approved, then they can be added to the lease and move in with you. You and your roommate will be responsible for adhering to the lease terms.
What is your smoking policy?
We don’t permit smoking or vaping of any kind in our rentals or anywhere within the rental property.
Can we bring our own dishwasher, stove, refrigerator, dryer, and washer?
This depends on the property. It’s treated on a case-to-case basis. Please do not make any modifications without a written approval from our office.
What do I do if I want to move out of the rental property?
We require you to give 45-days notice prior to moving out. This can be done via an email.
What if I don’t agree with the security deposit amount I received back?
You will be held liable for any property damage that’s in excess of normal wear and tear when you move out. You must return the rental unit in its initial condition as per the terms of the agreement. However, if you feel that you aren’t responsible for the damages in question, then you should contact us immediately.